Our Mission

Our Mission is to Enrich Lives
For more than a century, My Bank First United has served the financial needs of our personal and business customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We are community focused, which allows us the opportunity to truly understand what drives our customers and to create customized solutions to meet their needs.


Our mission is to enrich the lives of our customers, coworkers and shareholders through an unparalleled commitment to the client experience and passionate involvement in the community.


Our Values

  • We value effective communication that is open and honest, continual and timely, at and between all levels and regions of our company.
  • We value employee enablement that is fostered by coaching and feedback, continual opportunities to learn or teach others, and the opportunities to grow and challenge ourselves.
  • We value continuous improvement, or Kaizen, where the opportunity to bring new ideas to existing systems and processes is the key to always improving our client experience, and having a smooth-running and efficient bank.
  • We value our retail customer orientation where we serve as experienced, trusted advisors to our clients, providing valuable products that meet all needs and services that exceeds our clients’ expectations.






Some customers have reported receiving text message alerts, stating that their debit card has been "blocked" and that they need to reply to the text message with their full debit card number. This is a phishing attempt and you should never enter your card information or any other private personal information into a text message or email.

Please know that First United will never ask you for confidential or private information through text, email or social media channels. If you are ever unsure about a communication from the Bank, please contact our Customer Care Center directly at 1-888-692-2654.