Our Mission is to Enrich Lives
For more than a century, My Bank First United has served the financial needs of our personal and business customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We are community focused, which allows us the opportunity to truly understand what drives our customers and to create customized solutions to meet their needs.
Our mission is to enrich the lives of our customers, coworkers and shareholders through an unparalleled commitment to the client experience and passionate involvement in the community.
- We value effective communication that is open and honest, continual and timely, at and between all levels and regions of our company.
- We value employee enablement that is fostered by coaching and feedback, continual opportunities to learn or teach others, and the opportunities to grow and challenge ourselves.
- We value continuous improvement, or Kaizen, where the opportunity to bring new ideas to existing systems and processes is the key to always improving our client experience, and having a smooth-running and efficient bank.
- We value our retail customer orientation where we serve as experienced, trusted advisors to our clients, providing valuable products that meet all needs and services that exceeds our clients’ expectations.