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Chip Enabled Cards (EMV)

More Security in Payments. 
Our personal and business debit chip cards feature an embedded chip that improves security every time you make purchases at chip-enabled terminals. You get enhanced fraud protection with chip technology. This tiny chip protects you from fraud by creating a unique code for each chip transaction. This prevents card data from being fraudulently used. As more stores and restaurants around the world are using chip card readers, you can use your card in the U.S. and abroad with even more confidence.

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First United Debit Cards

Mag-Stripe Still Accepted 
If a merchant hasn't switched to the new chip card reader, don't worry! Your card will still have a magnetic stripe for use at traditional retailers. For online and phone purchases, you can continue to place orders the same way you do today!

 

Plus, it's easy to pay at chip-enabled terminals!

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Additional Safety Tips to Stay Secure

Security of your card and PIN number

To protect you and your card and avoid unauthorized use, remember these safety tips:

  • Please sign your card upon receipt.
  • Destroy your old card when it expires or when your new card becomes effective.
  • Memorize your PIN. Do NOT write it on the back of your card or keep it with you.
  • Never disclose your PIN to anyone.
  • Keep a written record of your PIN entirely separate from your Card.
  • Keep your Card in a safe place.
  • Remember to pick up your ATM receipts before leaving the ATM.
  • Safeguard your account number. Always obtain merchant receipts and destroy carbons


Security When Approaching the ATM

  • Be alert - look around the area.
  • Leave immediately if you see or sense anything suspicious.
  • Always have your Card in hand, ready to use.


Security While at the ATM

  • Allow a comfortable distance between you and the person using the ATM.
  • Respect any line barriers that say “Wait Here".
  • Do not walk up to the ATM before the current user has left.


Security While at the ATM

  • Use your body to shield the ATM's keyboard from another person's line of sight.
  • Don't stop to count the money or expose it for others to see.
  • Place all money into your pocket or purse immediately.


Security When Leaving the ATM

  • Remain alert - watch for strangers who may approach or follow you.
  • Keep safe distances between you and others.
  • If someone follows you, go to the nearest populated place such as a store or restaurant.


Refuse Telephone Inquiries

  • Do not reveal any information about your Card over the phone.
  • Verification of your Card account(s) and PIN should only take place in person at your financial institution.
  • If you receive a call about your Card,  contact your financial institution immediately and we will suggest the next course of action.

Report Theft or Loss Immediately

  • Call 1-888-692-2654 to report a card lost or stolen. During non-business hours, you may also call 1-800-236-2442.
  • The non-business hours telephone number noted above is typically used only for reporting the cardlost or stolen.

 

 

 

 

 

 

 

 

 

 

 

 

 

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Security Notice – Browser Updates May Be Required To Use Online Banking Solutions

As an ongoing security and protection for your finances, First United deploys and keeps up-to-date many layers of security and encryption protocols to protect your confidential information. Many modern internet browsers support these advanced encryption techniques, however, some older browsers do not. Please note that, beginning May 21st, customers using the unsupported Microsoft Windows XP® and Windows Vista® with Internet Explorer (IE) 6 or 8, will be unable to use our digital solutions and must upgrade to a newer supported version of Internet Explorer, Google Chrome™, or Mozilla Firefox® instead.

Additionally, some end customers using Internet Explorer 10 (IE10) or lower may receive a message from their browser about updating their browser security settings to TLS 1.1 or 1.2. These end customers should enable these protocols on the Advanced tab in IE via Tools > Internet Options to continue accessing digital finance solutions or upgrade to a newer supported version of Internet Explorer.

If you have questions, please contact our Customer Care Center at 1-888-692-2654.

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