VISA® Debit Cards
Payment cards are a constant, convenient connection to your financial life. And when you use something every day, it needs to be reliable, and most of all, secure. Our First United debit cards deliver all of the above and then some.
Easily Access Your Funds & Rewards
Our debit card gives you the easiest way to access your account for everyday purchases. Plus, if you want to earn rewards without taking on any debt, a VISA® Debit Card is the answer. It links with your accounts, freeing you up to make purchases quickly and conveniently while earning points to redeem on travel, merchandise and much more. Also, all First United Community Offices offer Instant Issue Debit Card printing, allowing you the ability to get your new card instantly; and all cards feature chip card technology for better security when using chip-enabled terminals!
Your VISA card is now equipped with Verified by Visa. It passwords protects your card for free, adding an additional level of password protection to online transactions with participating merchants, all for no extra cost. Verified by Visa requires online activation and is for use only at participating online merchants.
Access 1,000's of ATMs Across the Country
First United is a member of the MoneyPass network, bringing you access to your money all over the country. Find a MoneyPass ATM anywhere you travel!
Security in Payments
Our debit chip enabled (EMV) cards feature an embedded chip that improves security every time you make purchases at chip-enabled terminals. You get enhanced fraud protection with chip technology. This tiny chip protects you from fraud by creating a unique code for each chip transaction. This prevents card data from being fraudulently used. As more stores and restaurants around the world are using chip card readers, you can use your card in the U.S. and abroad with even more confidence.
Mag-Stripe Still Accepted
If a merchant hasn't switched to the new chip card reader, don't worry! Your card will still have a magnetic stripe for use at traditional retailers. For online and phone purchases, you can continue to place orders the same way you do today!
Debit Card Features
Our Visa Debit Cards have many features that all work to help you be successful.
Save time with Instant Issue Debit Cards
In today’s world, you expect instant solutions. We agree. With our Instant Issue Debit Cards, for both Business and Personal accounts, now there is no more waiting to receive a card in the mail; no more inconvenience or having to carry cash or checks until a new or replacement card is received.
Our Instant Issue printers allow you to walk into any First United Community Office and walk out with a new, ready-to-use Debit Card. Whether you're opening a new account, or need a replacement card, we'll provide you with a new personalized card in minutes!* Plus, you'll have the security of knowing that your new card is a secure chip card; ready for the future of purchasing with improved security.
* Fees and conditions may apply. Instant Issue only offered with in-office visits. First United does not mail Instant Issue Debit Cards, nor do we prepare them in advance of the customer’s in-office visit.
VISA® Account Updater (VAU)
All First United debit cards also feature VISA Account Updater. VAU is an account updating service in which your card is automatically enrolled. When your card(s) expire, or if they are lost or stolen, and a new card(s) are issued, the service may update relevant card data (card numbers and expiration dates) to appropriate merchants who participate in an effort to facilitate uninterrupted processing of your charges.
This service provides updates to a VISA database only. The database is accessed by those qualified merchants seeking your account information after you have requested they process payments. This service is provided as a free benefit to you.
If at anytime you wish to opt-out of the VAU service or if you have any questions, please contact our Customer Care Center at 1-888-692-2654.
My Bank Rewards powered by ScoreCard
Every First United VISA® Check Card comes equipped with My Bank Rewards. Just swipe and earn points! Our My Bank Rewards powered by ScoreCard program gives you the flexibility to earn points and use them for the things you want most; whether that be merchandise, cash back, travel or even local merchant gift certificates!
- For a First United Visa Check Card, the ATM withdrawal limit is $500.
- For a First United Visa Check Card, the point-of-sale (POS) transaction limit is $2,500.
- For a First United ATM Card, the ATM withdrawal limit is $300. (ATM cards may not be used at a point-of-sale).
- For a First United Health Savings Card, the point-of-sale (POS) transaction limit is $2,500.00. (Health Savings cards may not be used at an ATM).
- All limits noted above are per card, per day. To request an exception to these limits, please contact the Customer Care Center or your local branch.
To activate a VISA debit card, you must first use it with your PIN at any ATM or may call 1-800-218-1014 (Select Option 6; your PIN number is required).
Your First United Debit Card or ATM Card PIN is your Personal Identification Number. The number which you will use during transactions and at the ATM terminals to use your card.
Debit Card PINs are mailed separately from the card for security purposes. PIN mailings typically arrive 1-2 business days before your card. (With Instant issue cards, you will select your PIN in the office.)
If you have forgotten your PIN, the Customer Care Center or any community office can order a PIN reminder from VISA, which will arrive by mail. Your PIN can also be reset at any First United community office. To reset your PIN, you will need to have the Debit/ATM card and appropriate photo ID.). We do not keep PIN Numbers on file.
If you would like to update or change your PIN, you may do so by calling 1-800-218-1014 or by visiting any First United ATM. You will need to know and enter your current PIN to update your information.
If you still have any questions regarding your PIN, please contact our Customer Care Center at 1-888-692-2654.
Additional Safety Tips to Stay Secure
Security of your card and PIN number
- Please sign your card upon receipt.
- Destroy your old card when it expires or when your new card becomes effective.
- Memorize your PIN. Do NOT write it on the back of your card or keep it with you.
- Never disclose your PIN to anyone.
- Keep a written record of your PIN entirely separate from your Card.
- Keep your Card in a safe place.
- Remember to pick up your ATM receipts before leaving the ATM.
- Safeguard your account number. Always obtain merchant receipts and destroy carbons
Security When Approaching the ATM
- Be alert - look around the area.
- Leave immediately if you see or sense anything suspicious.
- Always have your Card in hand, ready to use.
Security While at the ATM
- Allow a comfortable distance between you and the person using the ATM.
- Respect any line barriers that say “Wait Here".
- Do not walk up to the ATM before the current user has left.
- Use your body to shield the ATM's keyboard from another person's line of sight.
- Don't stop to count the money or expose it for others to see.
- Place all money into your pocket or purse immediately.
Security When Leaving the ATM
- Remain alert - watch for strangers who may approach or follow you.
- Keep safe distances between you and others.
- If someone follows you, go to the nearest populated place such as a store or restaurant.
Refuse Telephone Inquiries
- Do not reveal any information about your Card over the phone.
- Verification of your Card account(s) and PIN should only take place in person at your financial institution.
- If you receive a call about your Card, contact your financial institution immediately and we will suggest the next course of action.
Report Theft or Loss Immediately
- Call 1-888-692-2654 to report a card lost or stolen. During non-business hours, you may also call 1-800-236-2442.
- The non-business hours telephone number noted above is typically used only for reporting the cardlost or stolen.