With our easy Positive Pay solution and branch network monitoring, you can be protected from fraud and potential losses. With Positive Pay, you’ll upload the serial numbers and amounts of every check you’ve issued. When a check is presented for payment, My Bank compares the numbers and amounts to ensure that it’s a check you’ve written. Any checks that don’t match will be brought to your attention.
First United offers three additional ways to protect your business with Positive Pay. Choose any or all of these additional options that will meet your unique needs.
The check payee is added to your check files for comparison purposes, adding an additional layer of security.
Every check presented to the bank is considered an exception item and you can decide if the check will be paid on the next business day.
This solution gives you the ability to set up ACH debit blocks based on ACH parameters like dollar amount or ACH company ID.
Some customers have reported receiving text message alerts, stating that their debit card has been "blocked" and that they need to reply to the text message with their full debit card number. This is a phishing attempt and you should never enter your card information or any other private personal information into a text message or email.
Please know that First United will never ask you for confidential or private information through text, email or social media channels. If you are ever unsure about a communication from the Bank, please contact our Customer Care Center directly at 1-888-692-2654.