We want to help keep you and your money safe.

At First United we hold the security of your confidential information in the highest regard. We make every effort to ensure that your non-public data is secure and that your information will not be compromised.

However, there are steps you can take to help protect yourself against the potential threats that we all face, every day, online. By following a handful of simple, common-sense steps, you can help ensure that you are safe in your journeys on the Internet:

  • Be sure that you are running the latest browser technology. You can find the latest versions of these browsers here: Internet Explorer | Firefox | Chrome
  • Be sure that your operating system is current; you can check the Windows Update center on your PC to see available updates.
  • Use strong passwords for your various logins.
  • Use a firewall to protect your computer.

For further assistance with any of these suggestions, please contact your computer support personnel.

Security Center

Looking for information about current security topics? Check out our Security Briefs listed below. We are committed to informing you of topics that may impact your online security, but please remember this list is not all inclusive.

You should take time to check for alerts and information from your hardware and software providers. These are general briefs for informational purposes only.

 

New Credit Card Chip Technology - Maybe you’ve gotten a new credit or debit card in the mail or heard something about the U.S. moving to the “Chip and Signature” or “Chip and PIN” standard. The U.S. is moving toward adopting these standards. The attached newsletter provides basic facts about the new card chip technology that is now in effect in the United States.

"Card cracking" is a growing financial scam in the US. Check out this chart to understand what card cracking is so you can recognize the scam if you are ever solicited. And follow these tips to help keep your information safe:

  • Avoid online solicitations for easy money.
  • Never to share your account number or PIN.
  • Never to file a false fraud claim with a bank.

Suspicious Email Alert: An email with the subject line of “Baltimore Riots: Violence Scarred a City Dealing With Decline for Decades” has been found to contain suspicious links embedded within the HTML code and appears to take advantage of HTML enabled e-mail systems. The body of the e-mail is extremely lengthy and is HTML based. FBI Baltimore’s recommendation when seeing the above subject line is to NOT open the e-mail and if you are in a business environment to immediately report it to your IT department. Please be extremely suspicious of any unexpected emails that contain similar themes.

Security in the Mobile Era - Security tips for your mobile device.

 

Business Owners: Wire and ACH Fraud Vulnerability

Wire and ACH payment fraud is increasing due to a new scam where fraudsters hack e-mail accounts of company executives or managers and send what appears to be a legitimate e-mail requesting a wire transfer or ACH payment. Immediately following the transfer of funds to the unauthorized account, the funds are moved and unrecoverable.

How to Protect Yourself: You may want to consider dual authentication of any and all wire transfer and ACH payment requests, utilizing a phone call to validate. The e-mails may contain fraudulent contact information, so use another method to get the phone number of the person to call.

Please make sure that your staff is aware of this increased threat, especially those who send wire or ACH payments. If you have any questions, please contact our Customer Care Center.

Securing your new computer or device - Security Tips

Cyber Security Considerations for Businesses White Paper from the National Cybersecurity and Communications Integration Center

 

Cyber Security Awareness
Check out some of these great resources and tips to learn how to better protect yourself online!

If you receive an unsolicited text message stating it is from First United, please contact our Customer Care Center at 1-888-692-2654 and report the text. At this time, First United does not send text messages to customers outside of text banking and Internet banking authentication. Do NOT respond to the text with any personal information, including items such as your ATM or Debit card number or account number.

First United is not affiliated with any organizations or entities mentioned on this page.

 

Always remember, it is a best practice to verify any suspicious emails by calling the supposed sender (at a phone number) before following any email requesting information or financial transactions (such as wire transfers), and to not visit un-trusted websites or follow links provided by unknown or un-trusted sources that may be included in those same emails.
 

Email Abuse?

Do you believe you've received an abusive email…one which is fraudulent or a phishing attempt to steal your personal information?

If so, forward those emails to abuse@mybank.com and we will investigate the email further in hopes that we may be able to identify and stop some of these scams from happening in the future! We can all work together to help improve our security online.

Additional Information

These and other tips can be found all over the internet or by contacting your computer support. For more information, try these helpful links:

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Security Notice – Browser Updates May Be Required To Use Online Banking Solutions

As an ongoing security and protection for your finances, First United deploys and keeps up-to-date many layers of security and encryption protocols to protect your confidential information. Many modern internet browsers support these advanced encryption techniques, however, some older browsers do not. Please note that, beginning May 21st, customers using the unsupported Microsoft Windows XP® and Windows Vista® with Internet Explorer (IE) 6 or 8, will be unable to use our digital solutions and must upgrade to a newer supported version of Internet Explorer, Google Chrome™, or Mozilla Firefox® instead.

Additionally, some end customers using Internet Explorer 10 (IE10) or lower may receive a message from their browser about updating their browser security settings to TLS 1.1 or 1.2. These end customers should enable these protocols on the Advanced tab in IE via Tools > Internet Options to continue accessing digital finance solutions or upgrade to a newer supported version of Internet Explorer.

If you have questions, please contact our Customer Care Center at 1-888-692-2654.

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