At First United we hold the security of your confidential information in the highest regard. We make every effort to ensure that your non-public data is secure and that your information will not be compromised.
However, there are steps you can take to help protect yourself against the potential threats that we all face, every day, online. By following a handful of simple, common-sense steps, you can help ensure that you are safe in your journeys on the Internet:
For further assistance with any of these suggestions, please contact your computer support personnel.
Looking for information about current security topics? Check out our Security Briefs listed below. We are committed to informing you of topics that may impact your online security, but please remember this list is not all inclusive.
You should take time to check for alerts and information from your hardware and software providers. These are general briefs for informational purposes only.
New Credit Card Chip Technology - Maybe you’ve gotten a new credit or debit card in the mail or heard something about the U.S. moving to the “Chip and Signature” or “Chip and PIN” standard. The U.S. is moving toward adopting these standards. The attached newsletter provides basic facts about the new card chip technology that is now in effect in the United States.
"Card cracking" is a growing financial scam in the US. Check out this chart to understand what card cracking is so you can recognize the scam if you are ever solicited. And follow these tips to help keep your information safe:
Suspicious Email Alert: An email with the subject line of “Baltimore Riots: Violence Scarred a City Dealing With Decline for Decades” has been found to contain suspicious links embedded within the HTML code and appears to take advantage of HTML enabled e-mail systems. The body of the e-mail is extremely lengthy and is HTML based. FBI Baltimore’s recommendation when seeing the above subject line is to NOT open the e-mail and if you are in a business environment to immediately report it to your IT department. Please be extremely suspicious of any unexpected emails that contain similar themes.
Security in the Mobile Era - Security tips for your mobile device.
Business Owners: Wire and ACH Fraud Vulnerability
Wire and ACH payment fraud is increasing due to a new scam where fraudsters hack e-mail accounts of company executives or managers and send what appears to be a legitimate e-mail requesting a wire transfer or ACH payment. Immediately following the transfer of funds to the unauthorized account, the funds are moved and unrecoverable.
How to Protect Yourself: You may want to consider dual authentication of any and all wire transfer and ACH payment requests, utilizing a phone call to validate. The e-mails may contain fraudulent contact information, so use another method to get the phone number of the person to call.
Please make sure that your staff is aware of this increased threat, especially those who send wire or ACH payments. If you have any questions, please contact our Customer Care Center.
Securing your new computer or device - Security Tips
Cyber Security Considerations for Businesses White Paper from the National Cybersecurity and Communications Integration Center
Cyber Security Awareness
Check out some of these great resources and tips to learn how to better protect yourself online!
If you receive an unsolicited text message stating it is from First United, please contact our Customer Care Center at 1-888-692-2654 and report the text. At this time, First United does not send text messages to customers outside of text banking and Internet banking authentication. Do NOT respond to the text with any personal information, including items such as your ATM or Debit card number or account number.
First United is not affiliated with any organizations or entities mentioned on this page.
Always remember, it is a best practice to verify any suspicious emails by calling the supposed sender (at a phone number) before following any email requesting information or financial transactions (such as wire transfers), and to not visit un-trusted websites or follow links provided by unknown or un-trusted sources that may be included in those same emails.
Do you believe you've received an abusive email…one which is fraudulent or a phishing attempt to steal your personal information?
If so, forward those emails to firstname.lastname@example.org and we will investigate the email further in hopes that we may be able to identify and stop some of these scams from happening in the future! We can all work together to help improve our security online.
These and other tips can be found all over the internet or by contacting your computer support. For more information, try these helpful links:
Some customers have reported receiving text message alerts, stating that their debit card has been "blocked" and that they need to reply to the text message with their full debit card number. This is a phishing attempt and you should never enter your card information or any other private personal information into a text message or email.
Please know that First United will never ask you for confidential or private information through text, email or social media channels. If you are ever unsure about a communication from the Bank, please contact our Customer Care Center directly at 1-888-692-2654.