The renovation project underway at First United will blend advanced technology with the traditional personal service you have come to expect at "my bank". Each office will provide a warm, welcoming and modern experience for customers and an updated work environment for our associates. We believe banking should be an experience, not just a transaction!
We understand technology is redefining the way customers choose to bank and manage their finances. This renovation project enables us to provide our customers and community with tools like a Discovery Center that demonstrates and unifies all our services we have to offer, from mobile and internet banking to our enhanced ATM services that will provide 24/7 access to banking. And as always, you will continue to receive personal service; one-on-one with your favorite local banker!
Each newly renovated community office will feature a variety of innovative areas for you to interact and engage with First United associates, products and services, as well as provide you with a comfortable enivronment to enjoy your time at the bank.
During construction at some locations, such as our South Berkeley Community Office in Martinsburg, West Virginia, a complete remodel is required, forcing us to close the existing building to begin renovations. In these instances, our banking facilities will be housed in and conducted out of our new Mobile Community Office. This innovative mobile facility allows us to provide you with all the latest technologies, conveniences and a complete banking experience, all inside a secure mobile unit.
Our Mobile Community Office is currently open for business while our South Berkeley office is being renovated at 7736 Winchester Avenue in Inwood, WV.
At First United, we're crafting a new way for you to interact with our associates and specialists. We're building and renovating our community offices to ensure a seamless experience, whether you manage your finances online, on the go, or in our new office spaces. We have a passion for providing you with a dynamic, modern, and engaging area to better understand your finances and the tools that First United can offer. Our knowledgable associates are here to serve you, be your trusted advisor, guide you each step of the way and provide you with the tools and solutions to help you enjoy your life and help each of our community's prosper!
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As an ongoing security and protection for your finances, First United deploys and keeps up-to-date many layers of security and encryption protocols to protect your confidential information. Many modern internet browsers support these advanced encryption techniques, however, some older browsers do not. Please note that, beginning May 21st, customers using the unsupported Microsoft Windows XP® and Windows Vista® with Internet Explorer (IE) 6 or 8, will be unable to use our digital solutions and must upgrade to a newer supported version of Internet Explorer, Google Chrome™, or Mozilla Firefox® instead.
Additionally, some end customers using Internet Explorer 10 (IE10) or lower may receive a message from their browser about updating their browser security settings to TLS 1.1 or 1.2. These end customers should enable these protocols on the Advanced tab in IE via Tools > Internet Options to continue accessing digital finance solutions or upgrade to a newer supported version of Internet Explorer.
If you have questions, please contact our Customer Care Center at 1-888-692-2654.